Responsibilities
- Perform end-to-end orchestration across all processes and services managed by Client Management
- Engage clients throughout process, ensuring seamless delivery and client experience
- Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adhere to first-time-right principles
- Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head
Qualifications
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
- Ability to positively engage and build rapport with clients
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Strong drive to deliver
- Has a clear understanding of the client needs being serviced
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
- A team player with good interpersonal skills
- Risk & AML certified as stipulated by Bank policy (role based)
London, United Kingdom
Laura Nehéz-Posony
JS
17/05/2024 07:00:31
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